Return & Shipping Policy
You will be responsible for all charges and assessments arising out of transactions performed by others on your behalf, whether or not such uses were performed with your consent.
Please note the following prior to placing your order. By placing an order on our website, we shall assume that you have agreed and accepted our terms & conditions.
Please ensure that you check:
1) each item you wish to order and
2) your name & shipping address are accurate before proceeding to payment.
We will not be able to amend or cancel your order once payment has been made.
1) Non-bulky item will be shipped out by Smartpac at a flat rate of $5.
2) Bulky item will be shipped out by Qxpress / Aramex Courier at a flat rate of $7.
Once we have sent out your orders and provide you with the tracking number, all risks shall be borne by you.
SmartPac Tracking
Smartpac takes 3-4 working days to deliver.
You can check the delivery status of SmartPac by entering the delivery note's number (e.g. SM000000001SG) via Singpost Track Item tool.
From 1 November 2019, SmartPac will be delivered to the letterbox only. Now you can retrieve your packages at your own convenience. Doorstep delivery still applies for SmartPac posted by 25 October 2019.
Qxpress Tracking / Aramex Tracking
3-4 working days to deliver
Tracking no will be sent via email.
Once pickup is scheduled or delivery is complete you can get the updates on shipping status here :
(8-20 Working Days)
Overseas shipping via Singpost with Tracking No.
Once item has been shipped, all risk shall be borne by customer. Kindly expect delay in deliveries due to global covid-19 outbreak. We will not be liable or responsible for any delay in shipment.
Track order online here: www.singpost.com
International Delivery & Charges
Tracking numbers will be provided for all services by email once order has been processed.
| Malaysia Brunei |
0.001 - 0.250g ($8 ) 0.251 - 0.500g ($10) 0.501 - 1kg ($14) 1.001 - 2kg ($24) 2.001 - 5kg ($55) |
| Bangladesh Cambodia China Hong Kong India Indonesia Macao Maldives Myanmar Pakistan Philippines South Korea Sri Lanka Taiwan Thailand Vietnam |
0.001 - 0.250g ($10) 0.251 - 0.500g ($17) 0.501 - 1kg ($27) 1.001 - 2kg ($49) 2.001 - 5kg - ($123) |
| Afghanistan Armenia Australia Austria Bahrain France Germany Greece Ireland Italy Japan Kuwait Kyrghyzstan Lebanon Mexico New Zealand Norway Oman Poland Portugal Qatar Saudi Arabia Sweden Switzerland Turkey United Arab Emirates (UAE) United Kingdom (UK) United States (US) Uzbekistan |
0.001 - 0.250g ($12) 0.251 - 0.500g ($22) 0.501 - 1kg ($36) 1.001 - 2kg ($67) 2.001 - 5kg ($161) |
Custom & Import Charges
All taxes, duties and customs fees are the responsibility of the recipient of the package. These charges vary widely from country to country hence we are unable to advise what the cost would be. NRPL has no control over the fees imposed and we are NOT RESPONSIBLE to reimburse the amount in any capacity.
Self-Collection
In view of the current COVID-19 situation, we are suspending self-collection service until further notice.
Payment
All payments have to be made by means specified in this website. Payments shall not be deemed to be made until full amount of funds have cleared. Prices and shipping rates are subject to change without notice but changes will not affect orders that have already been accepted.
All sales are final. Please check your orders carefully as we do not accept change-of-mind returns, request for refunds or exchanges.
If we have shipped an incorrect / defective item to you, please contact us and we will instruct you as to how to ship the item back. Please note that the items must be returned in the original packaging and we shall reserve the right if the original packaging is not returned or the item has been used or modified in any way.
Updated February 2021