Return & Shipping Policy

Please note the following prior to placing your order. By placing an order on our website, we shall assume that you have agreed and accepted our terms & conditions.

Prior to Making a Purchase

Please ensure that you check 1) each item you wish to order and 2) your name & shipping address are accurate before proceeding to payment.  We will not be able to amend or cancel your order once payment has been made.

Shipping Information

During this soft-launch of the website, we will use Smartpac & registered mail by Singpost (where applicable).  All orders received before 4pm on Monday to Friday (exclude public holidays) will be processed and sent out to the nearest post office on the same day.  The tracking number of the package will be sent to you with your order acknowledgement.

Once we have sent out your orders and provide you with the tracking number, all risks shall be borne by you.

SmartPac Tracking

You can check the delivery status of SmartPac by entering the delivery note's number (e.g. SM000000001SG) via Singpost Track Item tool.

From 1 November 2019, SmartPac will be delivered to the letterbox only. Now you can retrieve your packages at your own convenience. Doorstep delivery still applies for SmartPac posted by 25 October 2019.

Payment

All payments have to be made by means specified in this website. Payments shall not be deemed to be made until full amount of funds have cleared.  Prices and shipping rates are subject to change without notice but changes will not affect orders that have already been accepted.

Returns

All sales are final. Please check your orders carefully as we do not accept change-of-mind returns, request for refunds or exchanges.

Contact us

If we have shipped an incorrect item to you, please contact us and we will instruct you as to how to ship the item back.  Please note that the items must be returned in the original packaging and we shall reserve the right if the original packaging is not returned or the item has been used or modified in any way.

 

 

 

Updated October 2019

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